Return & Refund Policy

At ZYLAR LLC, we want our customers to have a clear and straightforward experience when purchasing jewelry, bags, accessories, and related products from us.

This Return & Refund Policy explains the conditions and procedures that apply to returns, exchanges, refunds, damaged products, incorrect items, order cancellations, and other order-related issues.

By placing an order, you acknowledge and agree to the terms described below.

1. Return Eligibility

We accept eligible returns when the returned product meets the requirements of this policy.

To be eligible for a return:

The return request must be submitted within 30 calendar days of the date the order is delivered.
The product must be unused and in its original condition.
The product should remain in its original packaging, where applicable.
The product must not have been intentionally damaged, altered, modified, resized, repaired, or misused.
The product must be in a condition suitable for resale, subject to reasonable inspection.
Proof of purchase or sufficient order information may be required.

Customers should contact ZYLAR LLC as soon as possible after identifying an issue with an order. A return request submitted after the 30-day return period may not be accepted unless otherwise required by applicable law.

Certain products may not be eligible for return because of their nature, condition, customization, hygiene considerations, or other applicable restrictions.

2. Jewelry, Bags, and Product Variations

Our products may include jewelry, bags, accessories, and other fashion-related items.

Minor variations in color, texture, dimensions, finish, pattern, hardware, or other visual characteristics may occur between product photographs and the actual product received.

Differences may also result from:

Lighting conditions
Photography equipment
Screen settings
Device displays
Manufacturing processes
Material characteristics

Minor differences that do not materially affect the product’s function, quality, or description are not necessarily considered defects and may not qualify for a return or refund.

3. Damaged Products

If your order arrives damaged, please contact us within 7 calendar days of delivery.

To allow us to review the issue, please provide:

Your order information
A description of the damage
Clear photographs of the affected product
Photographs of the original packaging and shipping materials, when relevant

We may review the information provided to determine whether the damage occurred before or during delivery.

If the product is confirmed to have arrived damaged and the claim is eligible, ZYLAR LLC may offer an appropriate solution, which may include a replacement, exchange, refund, or other reasonable resolution.

Claims for damage reported after the 7-day damage-reporting period may not be accepted unless otherwise required by applicable law.

4. Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item appears to be missing from your order, please contact us within 7 calendar days of delivery.

We may request:

Order information
A description of the issue
Photographs of the products received
Photographs of the packaging or shipping materials, when necessary

After reviewing the issue, we may provide an appropriate resolution, which may include sending the correct item, replacing the affected product, issuing a refund, or providing another suitable solution.

5. Exchange Policy

Eligible products may be exchanged when the exchange request meets the requirements of this policy and the requested replacement is available.

Customers must contact ZYLAR LLC and receive return instructions before sending any product back.

An exchange may not be available when:

The requested replacement product is unavailable.
The original product has been used or damaged after delivery.
The product has been altered, resized, repaired, or modified.
The applicable return period has expired.
The product does not meet the eligibility requirements.
The requested exchange does not comply with applicable promotional or product-specific conditions.

If an exchange cannot be provided, an eligible refund may be considered in accordance with this policy.

6. Non-Returnable Situations

A return or refund may be declined when:

The return request is submitted more than 30 calendar days after delivery.
The product has been used beyond reasonable inspection.
The product has been intentionally damaged.
The product has been altered, resized, repaired, or modified without authorization.
The product is returned without the required order information.
The product is materially different from the condition in which it was delivered because of customer handling.
The issue is limited to minor variations in color, appearance, texture, dimensions, or finish that are consistent with the product description.
The product does not satisfy the eligibility requirements described in this policy.

This does not limit any mandatory rights that may apply to customers under applicable law.

7. Return Request Procedure

Before returning a product, customers must contact ZYLAR LLC and provide sufficient information about the order and reason for the return.

Please do not send a product back without first receiving return instructions from us.

Once a return request has been received, we will review the request and, where applicable, provide further return instructions.

Customers should submit the requested information promptly so that the return can be processed without unnecessary delay.

Products returned without prior authorization may not be accepted or may result in delays in processing.

8. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Customer-Requested Returns

If the return is requested because the customer:

Changed their mind
Ordered the wrong product
No longer wants the product
Selected an unsuitable item
Or has another reason unrelated to a product defect or fulfillment error

the customer is generally responsible for the return shipping costs.

Original shipping charges, if any, may also be non-refundable unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Products

If a product is confirmed to be damaged upon arrival, defective, or incorrectly supplied by ZYLAR LLC, we will determine the appropriate return or replacement solution based on the circumstances.

Where ZYLAR LLC is responsible for the issue, we may cover or reimburse reasonable return shipping costs when applicable.

Customers should not pay for return shipping in advance unless we have instructed them to do so or agreed to reimburse the cost.

9. Condition of Returned Products

Customers are responsible for taking reasonable care of products while they are in their possession.

Returned products should be:

Unused
In their original condition
Complete with applicable packaging and accessories
Properly and securely packaged for transportation

Customers are responsible for any additional damage that occurs because a product was inadequately packaged for return shipment.

If a product is returned in a condition that does not meet the return requirements, we may decline the return or adjust the refund where permitted by applicable law.

10. Refund Eligibility and Review

Once an eligible returned product has been received, ZYLAR LLC will inspect and review the returned item.

The return review will generally be completed within 5 business days after the returned product is received.

If the return is approved, the applicable refund will then be initiated.

If the return does not meet the requirements of this policy, we will notify the customer of the applicable outcome.

11. Refund Processing Time

For an approved refund:

ZYLAR LLC will initiate the refund within 5 business days after the return has been approved.
Refunds will generally be issued to the original payment method.
After the refund is initiated, the payment provider, bank, or card issuer may require additional time to post the funds to the customer’s account.
The time required for the funds to appear may vary depending on the payment method and financial institution.

As a general guideline, customers should allow 5–10 business days after the refund is initiated for the refunded amount to appear in their account.

ZYLAR LLC does not control the processing time of banks, card issuers, payment processors, or other financial institutions.

If an approved refund has not appeared after 10 business days from the date the refund was initiated, customers may contact us regarding the status of the refund.

12. Partial Refunds

In certain circumstances, a partial refund may be considered when:

Only part of an order is affected.
A product has a minor issue that does not require a full return.
A specific resolution has been mutually agreed upon.
Another circumstance justifies a partial refund under applicable law.

The amount of any partial refund will depend on the nature and extent of the issue and will be determined after reviewing the relevant circumstances.

13. Refund Exclusions

Shipping charges, taxes, duties, or other transaction-related amounts may be treated differently depending on the reason for the return and applicable law.

For customer-requested returns unrelated to a defect, damage, or fulfillment error:

Return shipping costs are generally the customer’s responsibility.
Original shipping charges, where applicable, may not be refundable.
Certain taxes, duties, or transaction-related charges may not be refundable where they cannot legally or practically be recovered.

Where a return results from a confirmed defect, damage, or fulfillment error caused by ZYLAR LLC, we will determine the appropriate refund or replacement solution in accordance with this policy and applicable law.

14. Order Cancellation

If you need to cancel an order, please contact ZYLAR LLC as soon as possible after placing the order.

An order may be cancelled if it has not yet been processed or entered fulfillment.

Once an order has been processed, packed, shipped, or otherwise entered fulfillment, cancellation may no longer be possible.

If cancellation is no longer available, the customer may need to receive the order and follow the applicable return procedure.

15. Sale and Promotional Products

Products purchased during sales, promotions, special offers, or discounted periods remain subject to this Return & Refund Policy unless specific terms for the applicable promotion state otherwise.

If special return conditions apply to a particular promotional offer, those conditions will be communicated as part of the relevant offer.

Discounts, promotional prices, or other special benefits may affect the amount of any applicable refund.

16. Product Care and Returned Condition

Customers should follow any applicable product care instructions provided with the product or product description.

For jewelry, customers should take reasonable care to avoid unnecessary exposure to substances or conditions that could damage the product.

For bags, customers should avoid improper use, excessive loading, exposure to damaging substances, or other handling that may cause deterioration beyond normal use.

Damage caused by misuse, improper care, unauthorized modification, or ordinary wear and tear may not qualify for a refund or replacement.

17. Fraudulent or Abusive Return Activity

We reserve the right to review and decline return or refund requests that appear to involve:

Fraudulent activity
Repeated misuse of the return process
Intentional product damage
False claims
Unauthorized payment activity
Abuse of promotional offers
Returning products that are materially different from the products originally supplied
Other activity inconsistent with legitimate use of this Return & Refund Policy

Any action taken will be subject to applicable law.

18. Statutory Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any consumer rights that cannot legally be excluded or restricted under applicable law.

Where applicable law provides customers with mandatory rights concerning defective, damaged, misrepresented, or otherwise non-conforming products, those rights remain unaffected by this policy.

19. Changes to This Return & Refund Policy

ZYLAR LLC may update this Return & Refund Policy from time to time to reflect changes in our products, business practices, order procedures, or applicable legal requirements.

When changes are made, the updated policy will be posted with a revised “Last Updated” date.

Customers are encouraged to review this policy periodically before making a purchase or submitting a return request.

20. Contact Information

For questions regarding returns, exchanges, refunds, damaged products, incorrect orders, cancellations, or this policy, you may contact:

ZYLAR LLC
Contact Person: COOK ANDREW JAMES
Email: amytree9277@gmail.com
Address: 8912 N 104th Ln, Peoria, AZ, 85345-7362, Maricopa, USA

When contacting us about a return or refund, please provide your order information and a clear description of the issue so that your request can be reviewed efficiently.

21. Return & Refund Timeline Summary

For convenience, the key timeframes under this policy are:

Standard return request: Within 30 calendar days of delivery
Damaged product report: Within 7 calendar days of delivery
Incorrect or missing item report: Within 7 calendar days of delivery
Return inspection/review: Generally within 5 business days after receipt of the returned product
Refund initiation: Generally within 5 business days after return approval
Refund posting: Generally 5–10 business days after refund initiation, depending on the payment provider or financial institution

These timeframes are estimates for processing and do not override any mandatory rights or periods required by applicable law.

22. Final Statement

ZYLAR LLC aims to handle returns, exchanges, and refund requests fairly, consistently, and transparently.

We encourage customers to review product information carefully before purchasing and to contact us promptly if an order arrives damaged, contains an incorrect or missing item, or otherwise does not meet the applicable return requirements.

All return, exchange, and refund requests will be reviewed according to this policy and applicable law.