ZYLAR LLC (“ZYLAR LLC,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information of visitors and customers who use our website.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, browse our products, create an account, place an order, contact us, or otherwise interact with our online store.
Our website offers products including medical vial packaging glass bottles and injection pen housings for consumers to purchase online.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please discontinue your use of the website.
1. About Us
The website is operated by:
ZYLAR LLC
8912 N 104th Ln
Peoria, AZ, 85345-7362
Maricopa, USA
Contact Person: COOK ANDREW JAMES
For purposes of applicable privacy laws, ZYLAR LLC is responsible for the personal information collected through our website and online shopping services.
2. Information We Collect
We collect information that you provide directly to us, information generated through your use of our website, and information that may be provided by third-party services involved in operating our online store.
The type of information collected depends on how you interact with our website.
2.1 Information You Provide When Shopping
When you browse, shop, or place an order through our website, you may provide information such as:
- Full name;
- Billing address;
- Shipping address;
- Email address;
- Order information;
- Products purchased;
- Product quantities and selections;
- Account information;
- Information submitted through checkout;
- Information submitted through contact or inquiry forms;
- Information included in customer service communications; and
- Other information you voluntarily provide.
We collect this information so that we can process and fulfill your purchase and provide customer support.
2.2 Account Information
If our website allows customers to create an account, we may collect information necessary to establish and maintain your account.
This may include:
- Name;
- Email address;
- Login credentials;
- Saved addresses;
- Order history;
- Account preferences; and
- Other information associated with your account.
You are responsible for keeping your account credentials confidential and should not share your password with other people.
2.3 Checkout Information
When you proceed through checkout, we may collect information necessary to complete your purchase.
This may include your name, billing information, shipping information, contact information, order details, and other information required by our checkout process.
We use checkout information to process transactions, confirm orders, arrange delivery, provide customer service, and maintain transaction records.
2.4 Payment Information
Payment transactions may be processed through third-party payment processors or financial service providers.
Depending on the payment method available on the website, payment providers may collect information such as payment card details or other payment-related information.
Where payment processing is handled directly by a third-party payment provider, that provider may process your payment information according to its own privacy policy and terms.
We do not require customers to provide complete payment card information directly to us when such information is processed by an external payment provider.
2.5 Customer Communications
If you contact us or communicate with us regarding an order, product, website issue, return, refund, or other matter, we may collect and retain information contained in your communication.
This may include:
- Your name;
- Contact information;
- Order information;
- The content of your message;
- Information about the issue you report; and
- Information necessary to respond to your request.
We use this information to provide customer service and resolve your inquiry.
3. Information Collected Automatically
When you visit our website, certain information may be collected automatically through your browser, device, server logs, cookies, pixels, and similar technologies.
This information may include:
- IP address;
- Browser type;
- Device type;
- Operating system;
- Browser language;
- General location information;
- Referring webpage;
- Pages viewed;
- Products viewed;
- Search activity on the website;
- Date and time of visits;
- Time spent on pages;
- Website interaction information;
- Cart activity;
- Technical information; and
- Other information concerning your use of the website.
This information generally does not directly identify you by name.
We may use automatically collected information to operate, secure, analyze, maintain, and improve our website.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to provide a convenient and functional shopping experience.
Cookies are small text files that may be stored on your device when you visit a website.
We may use cookies for purposes including:
- Remembering shopping cart information;
- Maintaining login sessions;
- Remembering customer preferences;
- Supporting checkout functionality;
- Keeping the website secure;
- Understanding website traffic;
- Measuring website performance;
- Improving website functionality;
- Understanding product and page interactions;
- Detecting fraudulent or suspicious activity; and
- Supporting advertising or marketing activities where applicable.
Some cookies are necessary for the operation of the website, while others may be used for analytics, personalization, or marketing purposes.
You can control cookies through your browser settings. Depending on your browser and device, you may be able to block, delete, or restrict certain cookies.
Please note that disabling certain cookies may affect the functionality of the online store, including shopping cart, checkout, account, or other website features.
5. How We Use Your Information
We may use personal information for the following purposes:
Processing and Fulfilling Orders
We use your information to:
- Process purchases;
- Confirm orders;
- Prepare products for shipment;
- Arrange delivery;
- Provide order-related communications;
- Manage returns and refunds; and
- Maintain transaction records.
Providing Customer Service
We may use your information to respond to questions, requests, complaints, product inquiries, and other customer service matters.
Managing Customer Accounts
Where account functionality is available, we use information to create, maintain, and manage customer accounts.
Improving Our Website
We may analyze website usage and customer interactions to improve:
- Website design;
- Navigation;
- Product presentation;
- Checkout functionality;
- Website performance;
- Customer experience; and
- Overall online shopping functionality.
Security and Fraud Prevention
We may use information to detect, investigate, prevent, and address:
- Fraud;
- Unauthorized transactions;
- Abuse;
- Security incidents;
- Malicious activity; and
- Violations of our website terms or policies.
Legal and Regulatory Compliance
We may process information when necessary to comply with applicable laws, regulations, legal processes, court orders, or lawful governmental requests.
Business Operations
We may use information for internal administrative, accounting, auditing, recordkeeping, operational, and business purposes.
Marketing
Where permitted by applicable law, we may use information to communicate with customers about products, promotions, offers, or other information relating to our website.
Where applicable, you may have the ability to opt out of certain marketing communications.
6. Order Confirmation and Transactional Communications
When you place an order, we may use the information you provide to send transactional communications relating to your purchase.
These communications may include:
- Order confirmation;
- Order details;
- Payment confirmation;
- Changes to your order;
- Customer service communications;
- Return or refund information; and
- Other communications necessary to complete or support your transaction.
Transactional communications are generally necessary to provide the services you request and may continue even if you opt out of promotional communications.
7. Shipping and Delivery
When you purchase products through our website, we may use your name, shipping address, contact information, order details, and other information necessary to fulfill and deliver your order.
Relevant information may be shared with shipping, delivery, fulfillment, logistics, or other service providers when reasonably necessary to complete your purchase.
We seek to limit information shared with such providers to information reasonably necessary for the applicable service.
8. Returns, Refunds, and Customer Support
If you request a return, exchange, refund, replacement, or other post-purchase service, we may use information associated with your order to process the request.
This may include:
- Order number;
- Customer name;
- Product information;
- Purchase date;
- Shipping information;
- Return information;
- Refund information; and
- Communications concerning the request.
We retain relevant information as reasonably necessary to administer transactions, resolve disputes, maintain records, and comply with applicable requirements.
9. How We Share Personal Information
We do not sell your personal information as a general business practice.
We may share personal information with third parties when reasonably necessary to operate our online store, process transactions, provide requested services, or comply with legal obligations.
Depending on the circumstances, these parties may include:
Payment Service Providers
Payment providers may process payment information to authorize and complete transactions.
Shipping and Delivery Providers
Shipping and logistics providers may receive information necessary to deliver purchased products.
Website and Technology Providers
We may use third-party providers for website hosting, ecommerce functionality, technical support, security, analytics, data storage, and other technical services.
Customer Service Providers
Where applicable, service providers may assist us in responding to customer inquiries and providing customer support.
Analytics and Advertising Providers
Where applicable, certain information may be shared with analytics or advertising technology providers to understand website usage, measure marketing performance, or provide relevant advertising.
Legal and Regulatory Authorities
We may disclose personal information when required or permitted by applicable law, legal process, court order, governmental request, or other lawful requirement.
We may also disclose information when reasonably necessary to protect our rights, property, customers, website, or other persons.
10. Business Transfers
If ZYLAR LLC becomes involved in a merger, acquisition, reorganization, restructuring, financing, sale of assets, or other business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.
Any successor organization may process personal information according to applicable privacy requirements and the terms applicable to the transferred information.
11. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information;
- The reason it was collected;
- Whether you maintain an account;
- Whether you have completed a purchase;
- Customer service requirements;
- Accounting and transaction requirements;
- Legal or regulatory obligations;
- Dispute resolution requirements; and
- Our legitimate business needs.
When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it, subject to applicable legal and business requirements.
12. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, or destruction.
However, no internet transmission, electronic storage system, website, or security measure can be guaranteed to be completely secure.
You should use reasonable precautions when accessing our website and should avoid sharing account credentials or other confidential information with unauthorized persons.
13. Your Choices and Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include:
- The right to request access to personal information;
- The right to request correction of inaccurate information;
- The right to request deletion of personal information;
- The right to request restriction of certain processing;
- The right to object to certain processing;
- The right to request portability of certain information;
- The right to withdraw consent where processing is based on consent; and
- The right to opt out of certain marketing communications.
These rights may be subject to legal exceptions and limitations.
If you wish to exercise an applicable privacy right, you may contact us using the contact information provided on our website.
We may need to verify your identity before processing certain privacy requests in order to protect personal information from unauthorized disclosure.
14. Marketing Communications
Where permitted by applicable law, we may send promotional communications regarding products, offers, promotions, or other information that may be relevant to customers.
You may opt out of certain promotional communications by following the unsubscribe instructions included in the applicable communication.
Opting out of promotional communications does not necessarily stop transactional or service-related communications, such as order confirmations, shipping-related communications, refund information, or customer service messages.
15. California Privacy Rights
If you are a California resident, applicable California privacy laws may provide additional rights regarding your personal information.
Depending on the circumstances and applicable legal requirements, California residents may have the right to:
- Know what categories of personal information are collected;
- Know the purposes for which personal information is collected or used;
- Request access to personal information;
- Request correction of inaccurate personal information;
- Request deletion of personal information;
- Receive information regarding certain disclosures of personal information; and
- Exercise other rights provided under applicable California privacy laws.
ZYLAR LLC does not sell personal information as a general business practice.
Where California privacy laws apply to our processing activities, we will handle applicable consumer requests in accordance with the requirements, procedures, exceptions, and limitations established by those laws.
16. Children’s Privacy
Our website is intended for general consumers and is not directed toward children who are not legally permitted to use online shopping services independently.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If we become aware that we have collected personal information from a child in circumstances where such information should not have been collected, we may take reasonable steps to delete the information.
17. Third-Party Websites and Services
Our website may contain links to third-party websites, services, platforms, payment providers, or other external resources.
Third-party services operate independently from ZYLAR LLC and may have their own privacy policies, terms, and data practices.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage customers to review the applicable privacy policies before providing personal information to third-party websites or services.
18. Analytics and Website Performance
We may use analytics technologies to understand how visitors interact with our website.
Analytics information may help us understand:
- Which pages are visited;
- Which products receive attention;
- How customers navigate the website;
- How visitors reach our website;
- How the website performs;
- Where technical problems may occur; and
- How we can improve the shopping experience.
Analytics information may be collected through cookies, pixels, server logs, or similar technologies.
19. Do Not Track
Some browsers provide a “Do Not Track” setting or similar browser-based mechanism.
Because there is not always a universally accepted technical standard for responding to such signals, our website may not respond to every Do Not Track signal in every circumstance.
Where applicable law requires us to recognize a specific privacy preference signal, we will handle such signals in accordance with applicable requirements.
20. International Visitors
Our website may be accessed by customers and visitors located in different countries.
Depending on the location of our service providers and business operations, personal information may be processed or stored in jurisdictions other than the country where you access the website.
Where applicable law requires safeguards for international transfers of personal information, we will seek to implement appropriate safeguards as required by applicable law.
21. Sensitive Personal Information
Our products may relate to medical packaging and injection-related components. However, the ordinary operation of our online store does not require customers to provide medical records, patient information, diagnoses, prescriptions, or other sensitive healthcare information.
Please do not submit medical records, patient information, or other sensitive healthcare information through general website forms or customer service communications unless specifically requested through an appropriate process.
If you voluntarily provide sensitive information, we will handle it in accordance with applicable law and the purposes for which it was provided.
22. Accuracy of Information
You are responsible for providing accurate and current information when placing an order, creating an account, or submitting a request.
Accurate information is particularly important for shipping, order processing, customer service, and account management.
If information you have provided changes, you should update it where account functionality allows or provide updated information when contacting us.
23. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
- Our website;
- Our products or services;
- Ecommerce practices;
- Technology;
- Data processing practices;
- Legal requirements; or
- Privacy regulations.
When we update this Privacy Policy, we will revise the “Last Updated” date displayed at the beginning of the policy.
We encourage customers to review this Privacy Policy periodically to remain informed about how we handle personal information.
Your continued use of the website after an updated Privacy Policy becomes effective constitutes acknowledgment of the updated policy to the extent permitted by applicable law.
24. Contact Information
For questions, concerns, or requests relating to this Privacy Policy or the handling of personal information, you may use the contact information provided on our website.
ZYLAR LLC
8912 N 104th Ln
Peoria, AZ, 85345-7362
Maricopa, USA
Contact Person: COOK ANDREW JAMES
25. Privacy Policy Acceptance
By accessing, browsing, creating an account, placing an order, or otherwise using our website, you acknowledge that you have had the opportunity to review this Privacy Policy.
If you do not agree with the practices described in this Privacy Policy, please discontinue use of the website.
This Privacy Policy is intended to provide consumers with clear information regarding the collection and use of personal information in connection with the ZYLAR LLC online store.